Please find the below information in regards to Our STORE policies.

This includes Shipping, handling, return and refund policies as well as payment partner information:
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RETURN POLICY
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We do not accept returns or exchanges unless the item you purchased is defective.
If you receive a defective item, please contact us at: customersupport@shyralyse.com with details of the order, product and the defect.

 

REFUND POLICY

 

A Private Privilege is unable to offer refunds at this time.
Due to the nature of our business and the products we carry, we have a strict All Sales Final policy except where applicable by law.

This includes but is not limited to:

clearance sale items

customized items

non-returnable items

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SHIPPING POLICY
 
Unless there are exceptional circumstances, We make every effort to fulfill your order ASAP but no later than 15 business days of the date of your order. 
Business days mean Monday through Friday, except holidays. 
 

Please note we require UP TO 3 days for processing and handling. 

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.

Products may also be delivered in separate shipments

Delivery Instructions [You can provide special delivery instructions on the check-out page of our website.]
Shipping Costs  

We will always attempt to provide the lowest available shipping rate.
Shipping costs are based on the weight of your order and the delivery method.


To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page.
Once at the checkout screen, shipping charges will be displayed. 

Additional shipping charges may apply to remote areas or for large or heavy items.

 

You will be advised of any charges on the checkout page.

Sales tax is charged according to the province or territory to which the item is shipped.

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Damaged Items in Transport If there is any damage to the packaging on delivery, contact us immediately at customersupport@shyralyse.com 
 

Questions
If you have any questions about the delivery and shipment or your order, please contact us at customersupport@shyralyse.com

Custom Order Handling
Custom Herbal Tinctures & Elixors.

• All Natural, Non-GMO ingredients, Locally sourced when possible*

• Base price includes 1-2 ingredients.*
  Please contact us by email for complex formulations.*

• Price may vary based on ingredients.
   

• Completion time may exceed our normal processing time as different botanicals and herbs may require longer processing.

Due to the nature of our shop, once your order is received we are unable to offer refunds, returns or exchanges.

​Thank you in advance for your trust, understanding and patience.

Your custom order will be well worth the wait.



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